TeleMed Soluciones BPO Solutions

Client Intake Form

Thank you for your interest in TeleMed Soluciones. Please complete this form so our team can develop an accurate and tailored proposal for your organization.

Form completion
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Contact Information

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Industry & Operation

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Services Required

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Language Requirements

This directly impacts staffing and pricing

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Goals & Pain Points

Help us understand what's driving your decision to outsource

Share any performance benchmarks that are non-negotiable for your operation.

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Technology & Engagement Model

💡 This section is optional but greatly improves the accuracy of our staffing proposal. Share as much or as little as you have — even averages are helpful. If you only have a monthly average, enter it in January and leave the rest blank.
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Call Volumes

MetricMonthly Volume
CallsJanFebMarAprMayJunJulAugSepOctNovDec
Inbound
Total inbound calls
Calls answered
Calls abandoned / missed
Outbound
Total outbound calls
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Performance KPIs

KPIMonthly Value
MetricJanFebMarAprMayJunJulAugSepOctNovDec
AHT — Avg. Handle Time (sec)
Abandonment rate (%)
Service level (%)
Avg. speed to answer (sec)
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Agent Headcount

RoleNumber of Agents
Agent TypeJanFebMarAprMayJunJulAugSepOctNovDec
Inbound agents
Outbound agents
Back office agents
Social media agents
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Digital Channels

ChannelMonthly Interactions
ChannelJanFebMarAprMayJunJulAugSepOctNovDec
Chat interactions (outbound)
Chat interactions (inbound)
Emails handled
🔒 Confidentiality: All information provided in this form is handled with the highest standards of confidentiality and used exclusively to develop a customized proposal for your organization. Your data will never be shared with third parties.

Ready to submit?

Our team will review your information and reach out within 1–2 business days with a tailored proposal.

✅ Thank you! Your intake form has been received by TeleMed Soluciones. A member of our team will be in touch within 1–2 business days to discuss your needs and present a customized proposal.
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